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Paul Penders Alpinia & Teatree Cleansing Face Wash For Treating Acne & Blemishes | Effective Face Cleanser 150ml
₹450.00
Effectively cleanses the skin, reducing acne and blemishes whilst regulating sebum production and keeping the skin moisturised. Is an effective face wash for treating acne and blemishes giving an overall, natural, healthy look. Cruelty-free ethical vegan product.
Description
The Alpinia & Tea Tree Cleansing Wash is gentle on the skin. Infused with anti-bacterial action of the alpinia extract and potent tea tree oil, it effectively removes blemishes impurities and excess oil, while regulating sebum production. The primary function of sebum production is to protect your skin and hair from moisture loss. The Alpinia & Tea Tree cleanisng wash ensures that the sebum production is regulated ensuring your skin stays protected from moisture loss.
Suitable for oily and combination skin prone to acne and blemishes.
How to use:
Take a coin sized amount of the face wash, in your palm and apply to your face. Gently massage it in a circular upwards motion. Rinse well with water. For optimal results use this face wash with the Paul Penders Chamomile & Moringa Skin Toner and the Paul Penders Aloe & Lavender All Day Moisturizer.
Shelf Life: 36 months from manufacturing
Ingredients / Raw Materials
Aqua, Coconut Extract, Decyl Glucoside, Aloe Vera Leaf Extract, Glycerin, Sodium Alginate, D-panthenol (provitamin B5), Xanthan Gum, Angelica, Arnica Flower, Calendula Flower , Chamomile Flower , Elderflower Flower, Ginger Root, Ginseng Root, Honeysuckle , Hops , Horsetail , Juniper Fruit, Lavender Flower,lemon Balm Leaf, Nettle , Pennywort , Peppermint Leaf , Rosemary , Sage , St. John’s Wort , Turmeric Root, Witch Hazel , Yarrow , Peppermint Oil,tea Tree Oil, Grapefruit Seed Extract, Olive Oil, Sweet Almond Oil, Alpinia Extract, L. Ascorbic Acid (vitamin C), Phyto-tocotrienol (vitamin E), Tocopheryl Acetate (vitamin E), Chlorophyllin-copper Complex, Bromelain Extract, Papain Extract, Ubiquinone (coenzyme Q10), Caprylhydroxamatic Acid (amino Acid) And Glyceryl Caprylate¹. *mnt. Everest Water. ¹antioxidants (coconut Derived Acting As Natural Preservative). ˚linalool (˚occur Naturally In Essential Oils), **levensessentie Gold ® From 22 Organic Herbs
Country of Origin
India
Policies
Shipping Policy
Paul Penders ships its products to almost all parts of India. Orders placed will be shipped within 24-48* hrs. We ship on all days except Sunday and National Holidays.
Shipping Charges: We offer free shipping on all prepaid orders. Charges applicable for COD orders.
Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products may take 5-7 days depending on location.
Paul Penders ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Paul Penders is not liable and would request its users to cooperate as Paul Penders continuously tries to nought such instances. Also, Paul Penders reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.
Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.
Tracking Packages: We will mail you the name of the courier company and the tracking number of your consignment on your registered email address. In case you do not receive a mail from us within 48hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery: Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
Incase of failed delivery/order cancelation after order dispatch, the shipping charges will be deducted as per actuals from the refund amount.
Refund Policy
Cancellation Policy
Cancellation before shipment
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team hello@paul-penders.in or call us on +91 7302948881. (9am - 6pm)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Cancellation post shipment
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on hello@paul-penders.in or call us on +91 7302948881. (9am - 6pm)
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 3-5 business days. We have to mention here about wear and tear charges, shipping charges, return expenses, etc.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within3-5 business days after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a refund through Paul Penders coupons, which can be used during future purchases. This process will be completed within 24-48 business hours of us receiving the products back.
What if I used discount vouchers during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Returns, Replacements and Refunds
How do I return an item purchased on Paul Penders?
You can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
- Step 1: Contact our Customer Support team via email (hello@paul-penders.in) within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Which are the items that cannot be returned/exchanged?
Returns are accepted only in the following conditions:
- Damaged/Defective product has been delivered (manufacturing defects), and
- If request is initiated within 5 business days of order delivery
Consecutively, Returns are not accepted in the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Product is used or altered
- If request is initiated after 5 business days of order delivery
- Free product provided by brand
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/replacement within 5 days of receiving the order:
- Step 1: Contact our Customer Support team via email (hello@paul-penders.in) within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Contact Us
If you have any questions on how to return your item to us, contact us.
Email ID: hello@paul-penders.in
Contact Number: +91 7302948881
Postal Address : 7/1 Pritam Road, Dehradun, Uttarakhand - 248001, India
Cancellation / Return / Exchange Policy
Cancellation Policy
Cancellation before shipment
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team hello@paul-penders.in or call us on +91 7302948881. (9am - 6pm)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Cancellation post shipment
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on hello@paul-penders.in or call us on +91 7302948881. (9am - 6pm)
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 3-5 business days. We have to mention here about wear and tear charges, shipping charges, return expenses, etc.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within3-5 business days after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a refund through Paul Penders coupons, which can be used during future purchases. This process will be completed within 24-48 business hours of us receiving the products back.
What if I used discount vouchers during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Returns, Replacements and Refunds
How do I return an item purchased on Paul Penders?
You can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
- Step 1: Contact our Customer Support team via email (hello@paul-penders.in) within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Which are the items that cannot be returned/exchanged?
Returns are accepted only in the following conditions:
- Damaged/Defective product has been delivered (manufacturing defects), and
- If request is initiated within 5 business days of order delivery
Consecutively, Returns are not accepted in the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Product is used or altered
- If request is initiated after 5 business days of order delivery
- Free product provided by brand
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/replacement within 5 days of receiving the order:
- Step 1: Contact our Customer Support team via email (hello@paul-penders.in) within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Contact Us
If you have any questions on how to return your item to us, contact us.
Email ID: hello@paul-penders.in
Contact Number: +91 7302948881
Postal Address : 7/1 Pritam Road, Dehradun, Uttarakhand - 248001, India