Privacy Policy

We acknowledge the trust you place in us and hence we ensure highest standards for secure transactions and privacy of our customer information. This Privacy Policy describes how your “Personal Information” is collected, used, and shared when you visit or make a purchase from VeganMall.in (the “website”)

If you have any concerns and do not agree to this Privacy Policy, we kindly request you to please do not use or access our website.By using the website, you consent to our use and disclosure of “Personal Information” provided by you in accordance with this Privacy Policy.

Personal Information we collect

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies;

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
  • “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about “Device Information” and “Order Information”.

How do we use your Personal Information?

We use the “Order Information” that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the “Device Information” that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

We share or store your “Personal Information” with third parties to help us use your “Personal Information”, as described above. For example, we use hostinger to power our online store. You can read more about how hostinger’s Privacy Policy here: https://www.hostinger.in/privacy.

We also use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your “Personal Information” to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your “Personal Information” to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info.

Do not track

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

You have the right to access “Personal Information” we hold about you and to ask that your “Personal Information” be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided below.

Data retention

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The website is not intended for individuals under the age of 18 years.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Grievance Officer whose details are provided below

Grievance

In accordance with Information Technology Act 2000 and rules made there under, please find below the contact details for any Grievance.

Name: Muralidharan Kuppuswamy
Email: support@veganmall.in
Phone: +91-6360888276
Address: VeganMall, #011, ATZ Splendor, Rachenahalli Road, Thanisandra, Bangalore – 560077, Karnataka, India.