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Lion Tree

H NO. E-139 KH NO-123/14, JAI VIHAR,, NAJAFGARH ROAD NANGLOI South West Delhi, Najafgarh, Delhi, India - 110041

7065128974
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Shipping Policy

Shipping and Delivery

Purchases are shipped from our respective warehouse by reputed logistics service providers. Please allow following number of days for delivery from receipt of your order.

  • Domestic orders – All domestic orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days
  • For International orders – All International orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 7-10 business days. We are shipping to all regions except EU, UK, Australia, New Zealand, Brazil, Turkey, Lebanon, Pakistan, Ukraine, Israel & China.
  • We offer free international shipping for all orders of value 100 USD and above. For orders of less than 100 USD, there is a flat shipping charge of 20 USD.

Custom charges and handling rates if applicable, will be shared at the time of delivery by the logistics service provider. Please find below the terms and conditions pertaining to Custom and Handling charges –

  • Your shipment could be subject to Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country.
  • Check the tentative Customs Duty Charge / Import Duty / Other applicable government taxes on the respective government portals.
  • These charges will have to be borne by the customer. Lion Tree is not liable to pay them under any circumstances.
  • The shipping charges mentioned in the total order value does not include these charges.
  • If the customer refuses to pay the liable shipment custom charges upon its arrival in the destination country the brand will deduct complete shipping and return duty charges from the customer order value while processing the refund.
  • ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However Lion Tree takes no responsibility for goods signed by an alternative person

Refund Policy

At Lion Tree, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

In case of damage or quality issue with the product, we can only exchange the product if reported within the specified timeline as mentioned below:

  • If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.
  • For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.
  • Lion Tree is not responsible for any damage caused after delivery. Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
  • Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition and subject to following terms –
  • Returns and exchanges requests will be subject to checking and vetting by Lion Tree.
  • No Refund shall be made once goods are sold.
  • Please call us on +91-7065128974 – All Days (10 AM to 7 PM) or WhatsApp us at +917065128974 or Email – infoliontree@gmail.com, info@liontree.in where our Customer Care Specialist will be happy to help you.

Cancellation / Return / Exchange Policy

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@liontreein

  • By visiting this page on our website: https://liontree.in

  • By phone number: +91-7065128974

  • By mail: H NO. E-139 KH NO-123/14, JAI VIHAR, NAJAFGARH ROAD NANGLOI South West Delhi Delhi 110041

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Seanox Empire Private Limited
H NO. E-139 KH NO-123/14, JAI VIHAR, NAJAFGARH ROAD NANGLOI South West Delhi Delhi 110041
+91-7065128974

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@liontreein

  • By visiting this page on our website: https://liontree.in

  • By phone number: +91-7065128974

  • By mail: H NO. E-139 KH NO-123/14, JAI VIHAR, NAJAFGARH ROAD NANGLOI South West Delhi Delhi 110041