VeganMall Reward Points Call to Action Button Animation

VeganMall Rewards

VeganMall Reward Points Call to Action Button Animation

( 1 VeganMall Point = 1 Indian Rupee )

Writing Blog Articles 50 VeganMall Reward Points
Submitting Reviews Rs. 25 Coupon

Do you Know?

You can create discount coupons from your points which you can use to pay for orders or to gift your loved ones.

Note: Go to My Points in your My Accounts Dashboard to check your VeganMall Reward Points balance, history and to create coupons.

 

Filter
Logo
0 out of 5

CREME CREME PRIVATE LIMITED

52, SAILOR APARTMENT, 24 RIDGE ROAD, MALABAR HILL, Mumbai, Maharashtra, India - 400006

7977307954
Inquiry

Shipping Policy

Shipping Information – The Crème Company

 

SHIPPING INFORMATION

Step 1
Once you place an order on the website, our online orders team gets notified and passes on the order details to our production team.

Step 2
Our production team goes through your order to ensure that the products are in stock. Simultaneously, our logistics team ensures that your location is within our delivery radius and serviceable by our courier partners.

* Please note that in case of any queries or clarifications relating to your order, someone from our team may reach out to you.

Step 3
Our production team hand picks the products based on your flavour selection and transfers them to our packaging team, who carefully packages each item to ensure that the freshness and quality of the products is retained.

For orders within Mumbai, please allow a lead time of 24 hours for delivery from the date of placing your order. For orders within other cities of India, please allow 1-4 days from the date of placing your order.
*Please note that local and national holidays may affect the delivery date / timeline of your order delivery.

Step 5
Once your order has been shipped, you will be notified via email and text, and be provided with a tracking number. You can use this to track your order from the time it leaves our central kitchen and makes its way to the delivery location stated in your order.

Please note that our products are sensitive to heat and direct sunlight. Hence, we recommend providing a delivery address where someone is able to receive promptly and store the products correctly and immediately after delivery receipt.
*Kindly refer to each product’s packaging for correct storage instructions.

DELIVERY DESTINATIONS

We currently deliver pan India.

STORE PICK UPS

Store pick-up facility is available for orders placed within Mumbai only.

The Crème Company

Shop no. 5, Sahjeevan Cooperative Housing Society,
Gokhale Rd, Lower Parel,
Mumbai – 400030, Maharashtra, India

 


Refund Policy

Refunds, if any, will be offered in form of ‘online store’ credit only. No monetary refunds will be made under any circumstances.

Cancellation / Return / Exchange Policy

CANCELLATIONS

In case you wish to cancel your order, you must notify us within 24 hours of placing the order. However, it will not be possible to cancel or modify your order once it has been dispatched. A refund for a successfully cancelled order will only be made in the form of ‘online store’ credit and will be processed after confirmation of cancellation.

Damaged / incorrect orders

We hope that you are happy with your order purchase. However, upon receiving your order and in case of any damaged, missing or incorrect products in your order, please notify us promptly via email on . Upon further investigation, if any errors in order processing are found, we will offer you an ‘online store’ credit. The complaint notification email should be sent to us within 24 hours of the order having been delivered to you. Our team may need further information to help with solving your complaint. This information must be provided to us within 72 hours of the original complaint notification email sent to us.

Subject to our findings and in conjunction with our Terms and Conditions, we may, as a gesture of goodwill, offer you an ‘online store’ credit of the part or full value of your order including shipping charges.

Please allow us 7 days to arrange for replacements to any damaged, missing or incorrect products in your original order.

DISCLAIMERS:

Product colours and overall look

Product colours and the overall look visible on your website browsing device may vary due to your device’s display settings and resolution. We cannot guarantee that your device will accurately reflect the colour and look of our products. In case of any mismatch, we cannot accept responsibility and hence, cannot accept a return of any product due to the above reasons.

Taste

All our products are developed through rigorous research and development. They are continuously tested for the perfect flavour, one that will appeal our customers. Since taste is largely subjective, we cannot accept returns or provide refunds merely because the taste of any product may not be as per your liking.

Physical Damage

We take all measures to ensure that the products are carefully checked for quality and for any damages before they are dispatched from our Central Kitchen. We do not claim responsibility or provide refunds if our products are damaged during delivery.



A OTP (One Time Passcode) has been sent to ##phone##. Please enter the OTP in the field below to verify your phone.


Resend00:00:00 secDidn t receive the code?